Business hours support is provided from 8:30am until 5:30pm, Monday through Friday, excluding public holidays. TWC support is accessible 24/7/365 by phone or creating an emergency support ticket here.

FEATURES AND
BENEFITS
Gold
$99.95 +GST/Month
Platinum
$199.95 +GST/Month
Diamond
$299.95 +GST/Month
Protected Disk Space 10GB Storage 30GB Storage per site 50GB Storage per site
Max Memory Usage 2GB 4GB 6GB
CPU 2 Cores @ 2.66GHz 2 Cores @ 2.66GHz 2 Cores @ 2.66GHz
Uptime Guarantee 99.90% 99.90% 99.90%
Traffic 20GB Traffic 40GB Traffic 100GB Traffic
OS Debian/Ubuntu/CentOS Debian/Ubuntu/CentOS Debian/Ubuntu/CentOS
Additional Store Fronts Additional $20+GST/Month Additional $20+GST/Month Additional $20+GST/Month
Email Features
Inboxes Included(Shared) 10 Unlimited Unlimited
Mail User Access
POP, IMAP, Webmail, SMTP
High-Availability
Development Features
MySQL 5 1 Unlimited Unlimited
PHP 5.4

Additional resource packs

ADDITIONAL WEB STORAGE PACKS
5GB Web Storage Pack $25 p/m
10GB Web Storage Pack $45 p/m
50GB Web Storage Pack $130 p/m
ADDITIONAL TRAFFIC PACKS
10GB Traffic Pack $15 p/m
50GB Traffic Pack $50 p/m
100GB Traffic Pack $80 p/m
500GB Traffic Pack $250 p/m

Business hours labour where applicable is charged in 15-minute blocks at the following hourly rates:

  • Helpdesk – $75 per hour (telephonic assistance non development)
  • Systems Administrator/Webmaster $150 per hour (hands on assistance)
  • Engineer/developer $150 per hour (hands on assistance)

After Hours Support Fees, minimum 30 minutes charged in blocks of 30 minutes:

  • Systems Administrator/Webmaster $200 per hour (hands on assistance)
  • Engineer/developer $300 per hour (hands on assistance)
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