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Support
As with most stuff on the Internet, anything can happen. So our specialised Magento team are always prepared to deal with anything in order to keep your store online functional 24/7.
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We have two plans to fit with whatever your needs might be.
MAGENTO ESSENTIAL
Your save on our regular hourly rate and get high priority service. It’s flexible and requires no long-term commitments. First, we’ll audit your website and show the way it can be improved in a Performance Optimisation report. After that, we won’t have to investigate every time there’s an issue, saving you time and money.
PAY AND GO SUPPORT
Great for when you only want to pay when you need support. So instead of our regular service charge, you would only pay for the time taken to actually help you. First, you’d need to contact our support team and we’ll send you an estimate before we start work.
We have two plans to fit with whatever your needs might be.
MAGENTO ESSENTIAL
Your save on our regular hourly rate and get high priority service. It’s flexible and requires no long-term commitments. First, we’ll audit your website and show the way it can be improved in a Performance Optimisation report. After that, we won’t have to investigate every time there’s an issue, saving you time and money.
PAY AND GO SUPPORT
Great for when you only want to pay when you need support. So instead of our regular service charge, you would only pay for the time taken to actually help you. First, you’d need to contact our support team and we’ll send you an estimate before we start work.
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Design
A great-looking online store is nice, but it’s not going to count for anything unless it’s simple to navigate and use. Using what we know, we can create an online store for you that not only looks incredible, but works too.
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Custom Extensions
When you want your online store to do something in particular, often we can purchase a Magento module to add to your website to make it function how you like. However, sometimes the situation calls for a custom-built module, something our certified Magento developers love getting their hands on.
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We can develop custom modules to meet almost any ecommerce need. We’ll provide solutions for:
- Enhancing your SEO.
- Linking your ecommerce store with a third party system.
- Exporting your catalog to any marketplace.
- Enhancing customer communication & marketing opportunities.
- Enhancing navigation and product browsing.
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Magento Audit
There’s always room for improvement on most websites. A Magento audit involves our team of analysts combing through your site and pointing out any opportunities to boost performance.
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Magento Integration
Being Magento specialists, we can analyse your business’ infrastructure, needs and future plans and recommend systems to integrate with your website to streamline the way your online store operates. These systems cover point of sale, customer relationships, inventory management; anything you need.
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An example of this would be an order made on your website is processed in Magento and then directly transferred into warehouse and accountancy packages. Magento integration basically centralises the access of your data across all areas of the business, maximising its effectiveness.
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Payment Solutions
If you have an online store, a payment gateway is definitely something you need to consider. There’s a few ways you can go about it though. Click through to take a look at your options.
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Here are some perfect products to suite your E-Commerce Website depending on your requirement, powered by Payment Express
PxPay2.0 – Payment Express hosted solution (API). Redirects from merchants website to our hosted/secure page for customer to enter credit card details and then sends an approved or declined response back the merchants website. 99% of our customers use this as it is easy to implement and virtually no risk. eg: www.huffer.co.nz, www.phd.co.nz
Account2Account – Acts as a real time bank transfer for online direct deposits through your website. It can be in addition to accepting credit cards as it allows people to do an online bank transfer while not having to leave the payment page. We just enable Account2Account on your PxPay2.0 account. A lot of councils are using that solution.
PxPost – Merchant hosted solution. All credit card information is entered onto the merchants website and they then post this information to Payment Express using an XML. This is only used by very large merchants as there are some banking restrictions around it as there is a greater risk for fraud. For all recurring payments PxPost is also used, this method is approved by all banks as the initial card payment is done by using PxPay2.0 or PxFusion, PxPost is just running in the backend doing the processing. eg: www.airnewzealand.co.nz, www.trademe.co.nz
PxFusion – Hybrid solution. Credit card details are entered on the merchants website directly but the actual payment fields are hosted in an HTML form by Payment Express making it much more secure than PxPost. Also gives the customer the look and feel of having a seamless experience compared to PxPay2.0 which redirects completely. This is a very popular method for medium/large business. eg: www.grabone.co.nz
Feel free to contact us for powering your E-commerce website with any of these e-Payment Solutions.
Here is how you can APPLY for Payment Express Account – Download.
Here are some perfect products to suite your E-Commerce Website depending on your requirement, powered by Payment Express
PxPay2.0 – Payment Express hosted solution (API). Redirects from merchants website to our hosted/secure page for customer to enter credit card details and then sends an approved or declined response back the merchants website. 99% of our customers use this as it is easy to implement and virtually no risk. eg: www.huffer.co.nz, www.phd.co.nz
Account2Account – Acts as a real time bank transfer for online direct deposits through your website. It can be in addition to accepting credit cards as it allows people to do an online bank transfer while not having to leave the payment page. We just enable Account2Account on your PxPay2.0 account. A lot of councils are using that solution.
PxPost – Merchant hosted solution. All credit card information is entered onto the merchants website and they then post this information to Payment Express using an XML. This is only used by very large merchants as there are some banking restrictions around it as there is a greater risk for fraud. For all recurring payments PxPost is also used, this method is approved by all banks as the initial card payment is done by using PxPay2.0 or PxFusion, PxPost is just running in the backend doing the processing. eg: www.airnewzealand.co.nz, www.trademe.co.nz
PxFusion – Hybrid solution. Credit card details are entered on the merchants website directly but the actual payment fields are hosted in an HTML form by Payment Express making it much more secure than PxPost. Also gives the customer the look and feel of having a seamless experience compared to PxPay2.0 which redirects completely. This is a very popular method for medium/large business. eg: www.grabone.co.nz
Feel free to contact us for powering your E-commerce website with any of these e-Payment Solutions.
Here is how you can APPLY for Payment Express Account – Download.
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Training
It’s a waste of time and money to keep asking us to make small back-end changes for you to your Magento website. That’s why we’ll pull you in for a training session and teach you how to manage it all yourself.
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Training locations can be anywhere you like: on-site at your premises, our Parnell office or over Skype.
Depending on what you’re looking for, our training times can vary.
- Basic Magento Training (2 hours)
- Full Training (5-6 hours)
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Performance Optimisation
No one likes a sluggish website, not your customers and not Google. In fact, Google lowers your website’s ranking if it’s slow. During a Magento audit, we’ll pick out any performance issues and make sure you’re running at optimal speed.
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Ways we enhance your website’s performance:
Ways we enhance your website’s performance:
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Ecommerce Consulting
Do you want to sell stuff online, but you’re not sure how exactly to go about it? Come and chat with us and we’ll talk you through all the things Magento can do for you and your business.
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